The result is that many of us — restaurants and consumers alike — are now relying on third-party delivery services like GrubHub and Caviar, which are changing their practices to accommodate the new normal.
DoorDash, which also owns Caviar, has implemented no-contact delivery: Delivery people pick up and drop off packages without interacting face to face with either restaurant workers or customers, by, for example, having them grab prepared bags from a designated table, text customers when they arrive and leave food on a doorstep. The company has detailed information on their websites about best practices for merchants and delivery people. Both services are offering two weeks of paid sick leave to delivery people who are ill or who have been quarantined. Significantly, the company is also waiving commissions for 30 days for independent restaurants new to the app and